Policy for Returns
Because warranties are designed to protect against manufacturing defects, the company that made the product, not the company that sells it, provides the warranty.
Keep your paperwork! The various manufacturers require proof of purchase before they can proceed with a customer’s warranty claim and/or other adjustments to their accounts. For this reason, we advise you to keep your receipts. While many people remove these tags, we recommend that you leave them in place. Law labels have information on them such as model number and manufacture date, which are helpful in processing warranty claims, especially in the event that your paperwork is lost.
What are the warranty requirements?
Your mattress must be free of any stains, rips, tears, or damage.
Your mattress must meet the guidelines set by each manufacturer as detailed in their warranty card.
What happens if my bed is found to be defective?
The manufacturer will replace your defective mattress.
You will make an appointment to go back into the store to re-select a new mattress to replace your defective one.
For a fee of $79 we will deliver the new product and pick up the defective product.
How do I start the warranty process?
First and most important: Read through the manufacturer warranty card for details about what is considered a defect, making sure that the defective piece is free of stains, rips, tears, or damage.
Contact our Customer Service Department at (213) 632-9889 so that we may begin the process.
What is not covered by warranties?
Fabric (due to wear)
Replacement of non-defective units to ensure a matched set
Damage caused by incorrect/insufficient support
Stains or soiling (note: see additional information about fabric protection)
Damage caused by insufficient turning/rotation of the mattress
Inadequate support from a weak or failing bed base/frame.
All our Mattress come with standard 2 years warranty.